Service System

Customers can contact us by :

[mobile service]: 13544589244

[telephone service]: 020-32299851

[fax service]:020-32299872

[feekback]:online feekback

[onsite consulting]:Room 1402,Feisheng yijie,Luogang District,Guangzhou.

[solemn commitment]: According to the problems , our customer service will directly answer , or tranfer to the service and technicians . At the same time ,we;ll track till completely solute the probelms and log backup.

Period After-sales Service

1 Period warranty: according to the contract of life maintenance.

2 Free to solute quality problems during warranty period , to ensure equipment working well.At any time,we won’t exampt responsibilities of the defects due to the goods themselves.

3 Response time : once receiving consumer’s notice , we’ll make sure 24 hours uninterrupted after-sales technical service support . The repair time will be according to the contract .

4 Free repair ( including workers and materials ) : Free repair during the warranty period,resonable price of the spare parts and maintenance services will be offered after the warranty period .

Free Training : Free training consumers equipment operation onsite , ensuring the consumers are skilled in masterring each equipment and software properly , judging and soluting glitches .

After-sales maintenance and Training progress

1 Telephone visit : company after-sales service will make a call to each consumer company monthly during the warranty period , to understand the usage of our products , idently and solute problems at any time .

2 Spare parts : We’ve prepared necessary spare parts before product outgoing .